Administrative Officer
We suggest that you print copies of the competencies as you will need them if you get to the next stage of the selection process.
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Job title |
Administrative Officer |
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Grade |
Band B |
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Job reference |
IRC64083 |
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Business area |
Jobcentre Plus |
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Location |
Vacancies across Greater Manchester East & West district. Offices include: Hyde, Stalybridge, Stockport, Ashton-under-Lyne, Bury, Bolton, Farnworth, Prestwich, Rochdale, Middleton, Oldham, Ashton in Makerfield, Atherton, Heywood, Leigh & Wigan. |
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Hours |
The full time working week for Jobcentre Plus is 37 hours. You may be a required to work at anytime between the hours of 8am and 8pm on any day between Monday to Friday and 9am-5pm on a Saturday. Part time and job-share working patterns within these hours are also available but must meet business needs. Please note that successful part time and Job-share candidates may be required to work full time for specific periods to complete and consolidate training. |
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Salary |
Starting Salary £15,150 (pro rata for part time) on a scale of £15,150 to £17,780 |
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Closing date |
10/11/2009 |
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Term of contract |
Fixed term Appointment which could last up to 30/11/10 with limited possibility of extension or permanency. These posts are for a fixed period due to a temporary increase in demand for our services related to the economic downturn. Existing staff are excluded from applying for posts in their current grade to avoid destabilising the business - Workforce Management Bulletin 111/2007 applies. At this stage, these posts are solely for customer facing roles in a Jobcentre / Benefit Delivery Office. Successful applicants may be offered equivalent posts in other parts of our business such as Jobcentres/Benefit Delivery Centres. |
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Description |
A number of exciting opportunities have arisen in the Department for Work and Pensions within Jobcentre Plus where you can be part of an organisation that makes a real difference to the lives of others. Typical roles may include dealing with members of the public face-to-face in local Jobcentres; processing benefit in our benefit delivery centres or taking claims from customers over the phone in our contact centres. We are looking to recruit people who are customer focused, able to build constructive relationships and who are committed to providing a professional service. Typical duties may include Providing advice to customers to help them back to work, review and encourage their efforts to seek work and refer them to partners and advisers when they need additional help. Confirm customer identity. Check information provided by customers making a benefit claim and update the computer system. Transfer the claim, via the computer system, to the benefit delivery centre for processing. Inform the customer when they can expect payment. Resolve customer enquiries and requests across a range of services, consulting relevant experts in order to deal with customer requirements. Educate customers about how they can best access the information and support they need. Arrange Personal Adviser appointments, maintain records, gather and share customer information, ensuring all mandatory appointments are booked on time. Provide Personal Advisers with administrative support so they can spend more time with customers. Answering incoming calls from customers and other partners as the first point of contact for the Benefit Delivery Centre. Dealing with general enquiries on benefits and referring more complex enquiries. Processing and maintaining claims to a range of Jobcentre Plus benefits. Handling outputs from benefit systems and answering calls passed through from the telephone teams. Providing the focal point for customers making enquiries to Jobcentre Plus services using the telephone and delivering excellent customer service by telephone. Spending your day on the telephone dealing with customers, using effective listening and communication skills, providing customers with accurate information on benefit eligibility and then using IT equipment to capture and input customer responses. The Civil Service is an equal opportunities employer. |
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Competencies |
You will need to show evidence of the following competencies:
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Application form |
Use the: |
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Contact details |
Email your application to ESSR.Northwest@dwp.gsi.gov.uk Please include reference IRC64083 and your name in the subject box. We cannot accept applications without the job reference number in the subject line of the email. Before you apply, please save your fully completed application form under your full name, (Surname first, followed by your forename) before you attach it to the e-mail. This email address is for application forms only, we will not reply to any other correspondence sent to this email address. If you have a disability which prevents you from applying online and need to request an application pack please call 0845 6032694 |
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