Job title

Information Officer – Editorial Quality

Grade

D/HEO

Job reference

IRC64106

Business area

DWP

Location

London

Hours

36 per week Mon-Fri (Flexible)

Salary

 £32,290–£37,390 a year

Closing date

18/11/2009

Term of contract

Permanent

Description

Directgov launched in April 2004 on both the Web and digital TV (Sky initially then also Telewest and NTL, now Virgin), moved onto mobile phones in 2005 and then analogue TV in early 2009.  Across all channels and devices it offers an easy to use, engaging and open relationship with its users.  The Directgov website attracts nearly 18.5 million visits a month; it is the second most visited government website and is on target to become the most visited during 2009. Directgov brings together an increasing number of online government services - from booking a driving test and taxing your car to renewing your passport or applying for a student loan. DWP services currently include information about jobs and skills, disability and benefits.

By 2011, all public facing services on central government websites should be available on the Directgov website.  A 'web convergence' programme is currently under way to migrate information and services from the large number of existing government websites onto Directgov, so that people will be able to find what they need easily, all in one place.  Directgov is also available through digital TV's interactive services on Virgin Media and Sky, as well as web-enabled mobile phone networks

The Quality Monitoring Officer is responsible for conducting quality monitoring of the editorial content post publication across the Directgov 'family'.  This includes reviewing content items presented to citizens on or via Directgov and assessing their compliance with Directgov's quality requirements. The role holder is responsible for reporting quality monitoring results to the Quality Monitoring Lead and providing support across the Directgov 'family' to address shortfalls in the quality of the Directgov product. 

The role includes contribution to the investigation and implementation of tools and techniques for quality monitoring within the Quality Monitoring Team and promoting their uptake across the Directgov 'family'.

Responsibilities:

Conducting post-publication quality monitoring of editorial and meta data content

• Performing regular quality monitoring and mentoring on publishing operations and output across the Directgov 'family' - franchises and the central Editorial and Publishing team
• Contributing to initiatives to drive up adherence to Directgov quality standards to optimum levels across the Directgov 'family' publishing operations
• Contributing to initiatives that drive up frequency of reviews and maintenance activities
• Contributing to the Quality Monitoring Functions perspective on new proposals to the Publishing Board

Contributing to process and standards improvements

• Identifying and investigating as required causes of misalignment between published output and standards and guidelines
• Analysing and determining themes of quality shortfalls across the Directgov family and determining mitigating actions
• Contributing to procedure definition
• Contributing to acceptance criteria and prioritisation of quality shortfalls
• Contributing to the establishment of new and development of existing Directgov quality standards and guidelines
• Identifying and investigating tools and techniques for monitoring the quality of editorial and meta data content published on Directgov
• Identifying and investigating as required tools and techniques for measuring the effectiveness of publications on Directgov
• Identifying and investigating as required tools and techniques to enhance the performance of the Quality Monitoring Team
• Contributing to activities to determine whether Quality Monitoring objectives are being delivered and targets met

Team functions

• Deputising for the Quality Monitoring Lead as required
• Representing the Quality Monitoring Team as required by the Quality Monitoring Lead

The role holder may be given other ad hoc work to perform, as agreed by Directgov management, which is beyond but consistent with the normal activities as described above.

Skills required:

• Experienced in web layout, navigation, and subbing skills
• A strong understanding of desktop editing and digital publishing with high accessibility.
• The ability to interpret and analyse metrics and dashboard data
• Knowledgeable in the areas of key word and customer journey behaviour
• The ability to mentor, teach and knowledge transfer.

GCNCore Skills - Essential Level

• Communications
• Channels and technologies
• Evaluation, research, evidence
• Business knowledge and communication environment

GCN Core Skills for Government Communicators at Management level, for more information about GCN visit www.comms.gov.uk.

How to Apply

To apply for this position please send:

• A full CV with your education and professional qualifications, full employment history,nationality and for external vacancies - contact details for two referees.
• A covering letter, of no more than two sides of A4 in 12pt font, summarising your suitability for the role  including examples which illustrate your relevant experience and skills

Also include

• the job title or reference (IRC64106)
• an address, email address and telephone number for communications
• whether you are applying under the Guaranteed Interview Scheme
• nationality

Flexible starting pay within the published bandwidth may be considered.

Please follow this link to the GCN Core Skills

• Core skills for Government communicators (75KB)

Closing date for receipt of completed applications is 18 November 2009

Please send your application by email to comms.vacancies@dwp.gsi.gov.uk

Please include reference IRC64106 and your name in the subject box. We cannot accept applications without the job reference number in the subject line of the email.

Before you apply, please save your fully completed application form under your full name, (Surname first, followed by your forename) before you attach it to the e-mail.

This email address is for application forms only, we will not reply to any other correspondence sent to this email address.