We want to make sure that the widest possible range of people find this website easy to use, or “accessible”.
Our website is built to meet the UK government standard for accessibility. This standard is known as Level Double-A of the W3C Web Content Accessibility Guidelines (version 1.0).
Improving our accessibility
The majority of this website reaches Level Double-A. However, some areas of the site and some services accessed through the site do not yet reach this standard. We are working to improve these:
Areas of the DWP website
DWP online services
- Carer’s Allowance e-service – meets Level Single-A.
- Compensation Recovery Unit e-service – meets Level Single-A.
- Report a benefit thief online form – meets Level Single-A
- Services and benefits online – the service does not conform to W3C standards and is gradually being replaced by more accessible services. Jobseeker’s Allowance moved to a new service on Directgov in August 2010.
Documents in Portable Document Format (PDF)
Many documents on this website are published in portable document format (PDF). We tell users how to get help with PDF documents.
Maintaining our accessibility
We maintain the accessibility standard of this website through:
- Testing regularly against the W3C guidelines.
- Testing with users, including disabled people.
- Surveys with users
- Keeping our skills and knowledge of building accessible websites current and up to date.
We use the results of these tests and what visitors tell us to make improvements to the site.
We welcome feedback on the accessibility and usability of our site.