Updated 17 February 2012
Digital services – getting people online
Our online services put the customer in greater control of their job search and benefit activity. They can access information at their own pace, at a time that is convenient to them with help at hand.
At the push of a button, customers can:
- search for jobs (Directgov)
- build a CV or get job advice (Directgov)
- get benefit information and an estimate of their entitlement (Directgov)
- claim Jobseeker’s Allowance (Directgov)
People tell us that they want to do their business with us online, and we are moving more and more of our services to digital formats.
Doing it online means customers can find out information and contact the Department when it’s convenient to them, putting them in control.
Help and assistance is provided throughout the online journey if they get stuck or have any questions. If people need access or training, they can look for local provision through UK online centres.
Safe and secure
Safety and security of all customer information is very important to us. All our services are built to ensure all information is protected and in line with data protection.
We have a range of promotional materials that you can access to help our customers get online.
You can put a poster up in your office or order some business cards free:
Phone: 0845 850 0475
Email: firstname.lastname@example.org with the codes.
A1 poster (English): DIGIA1ENGLISH
A1 poster (bilingual): DIGIA1WELSH
Business card (English): DWPCPJSABUS
Business card (bilingual): DWPCPJSABIL
Have a look at our online how to videos and our step-by-step presentation of how to claim Jobseeker’s Allowance online, share these with customers.
Signing off Jobseeker's Allowance factsheet
Around 40% of our JSA claimants are rapid reclaimers, those who sign off JSA and come back to claim within 26 weeks. This is usually due to temporary contracts and seasonal work. To help these people move to our online services, you can now give the signing off JSA factsheet to customers as they end their claim.