Contact Us
Our office is not open to the public so you will not be able to visit us. You can contact the Compensation Recovery Unit by any of the following methods:
By post
The Compensation Recovery Unit
Durham House
Washington
Tyne and Wear
NE38 7SF
By email
Send general queries on any aspect of the work of CRU to:
cru-info-management@dwp.gsi.gov.uk
Please do not send personal information by e-mail as we cannot guarantee it is a secure channel.
By telephone
If you need to phone us you can do this during our hours of business. These are:
Monday to Thursday 8:30am-4:30pm
Friday: 8:30am-4:00pm
For general enquiries please telephone 0191 22 followed by the extension relating to the surname of the injured person in the table below.
| Surname | Extension number |
|---|---|
| A - Barlow A | 52383 |
| Barlow B –Bryant A | 52377 |
| Bryant B – Costello A | 52413 |
| Costello B – Edwards A | 52535 |
| Edwards B – Godfrey A | 52422 |
| Godfrey B – Higgins A | 52457 |
| Higgins B – Johnson A | 52472 |
| Johnson B – Lee A | 52247 |
| Lee A – McHardy A | 52511 |
| McHardy B – Noble A | 52581 |
| Noble B – Pucknel A | 52380 |
| Pucknell B – Scanlon A | 52804 |
| Scanlon B – Stopford A | 52824 |
| Stopford B –Walsh A | 52869 |
| Walsh B - Z | 52912 |
Customer Service Managers Extension Number
If you have spoken to one of the contacts shown above but you were not happy with the level of service you received, you can speak to one of our Customer Service Managers.
| Surname | Contact Name | Tel No |
|---|---|---|
| A - Dooley J | Dave Thompson | 0191 2252009 |
| Dooley K - Kerwin O | Lynda Lyall | 0191 2247819 |
| Kerwin P - Myers N | Ian Johnson | 0191 2252676 |
| Myers O - Z | Hazel Gibbons | 0191 2252465 |
| NHS | Sam Gunter | 0191 2252043 |
NHS
For general enquiries [related to NHS issues?] please telephone 0191 22 followed by the extension relating to the surname of the injured person in the table below:
| Surname | |
|---|---|
| A –Knighton | 52588 |
| Knights – Z | 52576 |
Clinical Negligence
For general enquiries about clinical negligence please telephone 0191 22 followed by the extension relating to the surname of the injured person in the table below:
| Surname | Extension Number |
|---|---|
| A – Cox L | 52968 |
| Cox N - Henderson L | 52960 |
| Henderson M – Melvin D | 52968 |
| Melvin E – Sherlock A | 52960 |
| Sherlock B – Vaughan M | 52843 |
| Vaughan N – Z | 52960 |
Appeals
For general enquiries about appeals against a decision by the CRU please telephone 0191 22 followed by the extension relating to the surname of the injured person in the table below:
| Surname | Extension |
|---|---|
| A – Keh | 52280 |
| 52326 | |
| 52813 | |
| 47791 | |
| 52325 | |
| 52333 | |
| Kei – Z | 52567 |
| 52321 | |
| 52286 | |
| 52283 | |
| 52311 | |
| 52328 |
CRU 1
Return completed CRU1 to cru1@dwp.gsi.gov.uk
Telephone: 0191 2252119
Fax: 0191 2252029
Criminal Injuries Compensation Scheme
For information about the Criminal Injuries Compensation Scheme go to their website at: