Key Performance Indicators
This table shows a comparison of actual performance for 2007/08 against agreed targets for 2007/08 for the key perfomance indicators set for CRU.
| Key Performance Indicators | Targets 2007/08 | Achievement 2007/08 |
|---|---|---|
| Accuracy of Certificates of Recoverable Benefits issued | 98.40% | 98.57% |
| Throughput – Certificates of Recoverable Benefits to be issued within 28 days | 99.00% | 99.84% |
| Debtor Days – The number of days on average it takes CRU to get paid after we are notified of settlement | 20.5 | 17.96 |
| Admin costs as a %age of recoveries – not to exceed more than 5% of total recoveries made | 5% | 4.05% |