Customer satisfaction survey
A research report published in July 2006 presents findings of a survey of customers' experiences of, attitudes towards and satisfaction with CRU. The research was conducted with current insurance companies and compensators, concentrating on the service they had received from CRU in 2005. The aim of the research was to assess CRUs performance and to act on the findings to improve delivery of the service.
You can read the Executive Summary of the Customer Satisfaction Survey. A copy of the full Survey report is available below. It is a large document so it has been split into three parts for ease of access.
- Introductory chapters 3.19 MB
- Main findings 3.86 MB
- Appendices 3.44MB