HB Information Flows Programme
The Housing Benefit Information Flows Programme (HB Information Flows Programme) successfully evolved from the IT Information Flows for Local Authorities (ITIFLA) Project, which replaced Remote Access Terminals (RATS) with desktop access to the Customer Information System (CIS).
HB Information Flows Programme now deals with an extensive array of pilots, projects and initiatives. CIS support is provided by the Local Authority Support Team (LAST), which controls access to CIS by local authorities (LAs).
This programme will significantly enhance two-way information exchange between the DWP and LAs.
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