Debt Management
The Debt Management organisation is part of the Department for Work and Pensions.
Our job is to recover money that has been:
- overpaid because of a mistake or fraud, or
- paid as a loan and needs to be repaid.
What we do
The services provided by Debt Management include:
- Management and recovery of benefit overpayments and loans.
Our Customer Charter applies to this area of work. - Recovery of Social Security benefits from compensation payments.
Our Compensation Recovery Unit has its own Customer Charter. - Recovery of National Health Service charges for treatment of injuries arising from road traffic accidents.
- Collection of certain maintenance payments that are not the responsibility of the Child Support Agency.
- A letter forwarding service for insurance companies and financial institutions.
Private sector organisations
Debt Management also uses a number of private sector organisations to help recover debt.
Worried about your finances?
If you are worried about your finances or if you need information about dealing with personal debt, visit:
- Managing debt (Directgov)
Contact us
Our work is carried out in Contact Centres, Client Referral Centres and Specialist Units in England, Wales and Scotland. See Contact Debt Management for the addresses and phone numbers of our Contact Centres. Our Compensation Recovery Unit has its own contact details.
