We're always looking for new ways of improving the information we provide, so we would welcome any comments and suggestions you have.
DWP Communications Directorate
Calls to 0800 numbers are free from BT land lines but customer may have to pay if they use another phone company, a mobile phone, or if they are calling from abroad.
Calls to 0845 numbers from BT land lines should cost no more than 8p a minute with a 13p call set-up charge. Customers may pay more if they use another phone company or a mobile phone, or if they are calling from abroad. Calls from mobile phones can cost up to 40p a minute, so customers should check the cost of calls with their service provider.
Textphones – if you have speech or hearing difficulties
Textphone numbers are for people who cannot speak or hear clearly. If you don’t have a textphone, you could check if your local library or Citizens Advice Bureau has one. Textphones don’t receive text messages from mobile phones.
Contact details for Age UK, which supports people over 50, provides day care, information, age discrimination and pensions.
Telephone: 0800 169 6565
Website: Age UK
Contact details for Age Cymru, which supports people over 50, provides day care, information, age discrimination and pensions.
Telephone: 029 2043 1555
Website: Age Cymru
Contact details for Age Scotland, which supports people over 50, provides day care, information, age discrimination and pensions.
Telephone: 0845 125 9732
Website: Age Scotland
Benefit Enquiry Line
Government-run information line about benefits for people with disabilities, carers and representatives.
Telephone: 0800 88 22 00
Textphone: 0800 24 33 55
Website: Benefit Enquiry Line
National charity working on behalf of carers. Offers wide range of information on carers’ rights and sources of help and contact details for local carers’ support groups.
Telephone: 0808 808 7777
Website: Carers UK
National network of free advice centres. Depending on available resources may offer benefits check and help filling forms.
Telephone: 020 7833 2181 (for local contact details only – not telephone advice)
Website: Citizens Advice
Citizens Advice Scotland
Scottish network of free advice centres. Depending on available resources may offer benefits check and help filling forms.
To find the telephone number of your local Citizens Advice Scotland look up Citizens Advice Scotland in your phone book.
Website: Citizens Advice Scotland
Financial Services Authority
An independent organisation which monitors the financial services industry in the UK. Moneymadeclearestablished by the Financial Services Authority provides impartial information and tools that can help you work out what’s right for you.
- FSA Consumer Helpline: 0845 606 1234
- Website: www.moneymadeclear.fsa.gov.uk
An organisation which brings together voluntary organisations and volunteers with career skills.
Telephone: 020 7582 6543
The Retired and Senior Volunteer Programme (RSVP)
Helps the over-50s to take part in their local area by volunteering.
Telephone: 020 7643 1385 (England) or 029 2039 0477 (Wales)
Website: Retired and Senior Volunteer Programme (England)
The Retired and Senior Volunteer Programme (RSVP) Scotland
Telephone: 0131 662 7766
Website: Retired and Senior Volunteer Programme (Scotland)
Provides website resources for the over-50s.
WRVS is a charity which provides a range of practical services to help and support older people to live well, maintain their independence and play a part in their local community.
Telephone: 029 2073 9000
Disability and Carers Service
Responsible for administration of Carer’s Allowance, Attendance Allowance and Disability Living Allowance.
Telephone: 0845 7 12 34 56
Website: Disability and Carers Service
The Pension Service
For details of state pensions‚ including forecasts and how to claim your pension.
Telephone: 0845 60 60 265
Textphone: 0845 60 60 285
To apply for Pension Credit, call one of the following numbers.
Telephone: 0800 99 1234
Textphone: 0800 169 0133
To get a Pension Credit estimate use the Pension Credit calculator
More useful information
To check what age someone will be eligible for their State Pension, use the State Pension age calculator
To find your nearest Pension Centre use the Pension Centre finder
For information on benefits, pensions and retirement planning look at pensions and retirement planning on Directgov
Order leaflets from the Pension Service
Telephone: 0845 7 31 3233
Textphone: 0845 604 0210
Website: Pension leaflets order line