Specialist guides and publications
This page lists specialist DWP guides and publications – including technical guides to benefits. Some of the guides are written for DWP staff and are published here for the use of advisers and others.
Subject areas
| Benefits |
|---|
| A-Z of medical conditions For staff who are Disability Living Allowance and Attendance Allowance decision makers. |
| Agents, Appointees, Attorneys and Deputies Guide For staff dealing with agents, appointees, attorneys, deputies and third parties. |
| Appeals Procedure For staff dealing with appeals to an Appeal Tribunal. |
| Decision Makers' Guide For staff who make decisions about benefit claims. |
| Help with collecting benefit payments A guide to the collection of benefit and pension payments by third parties. |
Jobseeker's Allowance for 16-17 year olds – Making a Severe Hardship Decision (131KB)  For staff who make Severe Hardship Decisions on Jobseeker’s Allowance for 16-17 year olds. |
| Social Fund Guide (1.1MB) A guide for staff who are Decision Makers or independent Social Fund Inspectors. |
| Suspension and Termination Guide A guide for DWP staff involved in suspending and terminating a customer's payment of benefit and similar cases. |
| Technical guides Detailed benefit-related guides aimed at advisers and other professionals. |
| Law |
|---|
| Decisions of the Commissioners Reported decisions of the Social Security and Child Support Commissioners and of the Courts on appeal from, and on reference by, the Commissioners. |
| Law Volumes Legislation relating to social security and child support. |
| Neligan's Digest A summary of important decisions made by the Social Security Commissioners. |
| Other specialist publications |
|---|
| Fraud Act – Code of Practice on Obtaining Information (81KB) For staff who are authorised to obtain information under the Fraud Act. |
| Financial Redress for Injustice Resulting from Maladministration (223MB) For staff who consider and make special payments and for other staff dealing with customer complaints. |
| Journal of Occupational Psychology, Employment and Disability JOPED contains peer-reviewed articles written by DWP psychologists as well as non-DWP professionals working in the field of employment and disability and related areas. |
| Representatives, Guide to working with (78KB) For staff dealing with representatives – whether they are advice organisations, friends or family members. |
| Third Party Payment Creditor Handbook (108KB) updated September 2009
A guide for organisations that receive Third Party Payments from DWP – for example, for housing costs or fuel costs. |
| Third Party Payments – How to apply – A guide for new creditors (64KB) A guide for creditors – for example, utility suppliers and landlords. |
